With the completion of our 2019 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality and delivery. This year, 94% of customers rated Ross above average or excellent!
Our customer service team was rated above average or excellent by 90% of customers based on friendliness and ability to help with inquiries. 95% of our customers rated us above average or excellent on our ability to consistently meet their quality requirements.
- 90% of customers rated our quality system above average or excellent, saying it met their expectations.
- 90% of customers consider our engineering guidance above average or excellent.
- 90% of customers agreed that Ross’s shipments arrived on time (above average or excellent).
Here’s what customers had to say about Ross:
"Communication and customer service are excellent.”
“Great attention to detail. Willing to go the extra mile to satisfy.”
“Excellent communication, easy transactions.”