Ross Optical Excels in 2024 Customer Service Survey Results

By Ross Team | Nov 15, 2024 11:24:38 AM

With the completion of our 2024 customer service survey, Ross Optical is pleased to receive high marks once again for customer service, technical expertise, quality, and delivery. 

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Meet the team: Sandra Ruiz

By Ross Team | Nov 15, 2024 10:56:40 AM

Sandra Ruiz is the heartbeat of our office operations. As Office Manager, Sandra plays a key role in ensuring everything runs smoothly—from coordinating logistics to supporting the team with a welcoming presence. Sandra's commitment to creating an organized, efficient, and positive workspace makes her an invaluable part of our company.

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Ross Optical Summer 2024 Hours

By Ross Team | Jun 27, 2024 12:00:46 PM

As we transition into the summer months, please take note of our adjusted operating hours and important dates. We appreciate your understanding and cooperation during this period.

  • Summer Hours: June 3rd to August 30th

    • Monday-Thursday: 6:00 am - 4:30 pm
    • Closed Fridays
    • Normal hours resume on September 3rd, after Labor Day
  • Shut Down Week: July 1st - July 5th

    • Closed all week
  • Physical Inventory Week: July 8th - July 12th

    • No shipments will be processed
    • Sales team will be available for quote requests

Thank you for your continued support and partnership!

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Meet the team: Erika Salayandia

By Ross Team | May 21, 2024 2:05:44 PM

Erika joined Ross Optical in 2010. Starting in the Quality Department and then
transitioning into the role of Operations Manager showcases her adaptability and
expertise in ensuring quality and efficiency throughout the production process. Her roles
undoubtedly contribute to the company's success and reputation for excellence in the
industry.

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Meet the team: Carlos Penalbert

By Ross Team | Apr 12, 2024 9:58:03 AM

Carlos Penalbert recently joined the Ross Team. With 20 years of optics and thin-film coating expertise, Carlos brings a wealth of experience specializing in thin film engineering, sales, and a passion for customer satisfaction.

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Meet the team: Adriana Garcia

By Ross Team | Feb 29, 2024 10:13:01 AM

Adriana Garcia joined Ross Optical in 2018. Initially joining the team to help in customer service and sales she has moved into the role of New Business and Digital Marketing Manager. We sat down with her and found out more about her background, her work at Ross, and what her favorite hobby is.

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Ross Optical Excels in 2023 Customer Service Survey Results

By Ross Team | Dec 18, 2023 7:25:29 PM

We are delighted to announce the successful conclusion of our 2023 customer service survey at Ross Optical, wherein we have once again received commendable ratings for various key metrics, including customer service, technical expertise, quality, and delivery.

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Ross Optical Summer 2023 Hours

By Ross Team | May 25, 2023 10:39:40 AM

Summer 2023 Hours

In order to give our employees well-deserved time with their families this summer, our summer hours begin on Monday, June 5th, 2023. Regular business hours will resume on Tuesday, September 5th, 2023.

 Here's the schedule:

Summer Hours:

Begin: Monday, June 5th

End: Thursday, August 31st

Hours: Monday-Thursday, 6:00 am - 4:30 pm MDT

Fridays: CLOSED

No Friday shipments except in extreme emergencies.

Holidays & Inventory

In addition, to continue to improve our services, we will have two weeks where there will be no shipments. So plan on placing upcoming orders by June 26th to ensure fast delivery!

Closed for our annual holiday:

Monday, July 3rd - Friday, July 7th

Closed for physical inventory:

Monday, July 10th through Thursday, July 13th

(No shipments during this week, however our sales team is available during this week to assist you as needed)

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The Pros of Large Diameter Optics in Space

By Ross Team | May 11, 2023 10:00:00 AM

The Pros of Large Diameter Optics in Space

To achieve higher resolution and sensitivity in extraterrestrial observations, larger diameter optics are being developed and used in space applications. Telescopes and observation instruments with up to 12 inches (30cm) diameter optics have proven to be beneficial in enabling more accurate data collection and analysis.

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2022 Survey: Ross Optical Meets Customer Service, Quality, and Delivery Needs

By Ross Team | Nov 18, 2022 7:43:25 AM

With the completion of our 2022 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality, and delivery. This year, 100% of customers rated Ross above average or excellent as an overall supply chain partner! 

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