2018 Survey: Ross Optical Continues to Meet Customer Service, Quality and Delivery Needs

By Ross Team | Jan 14, 2019 3:45:00 PM

We just completed our 2018 customer survey, and Ross Optical once again received high marks for customer service, technical expertise, quality and delivery. On overall performance, 95% of customers rated Ross above-average or excellent.

Our customer service team was rated above-average or excellent by 90% of customers based on our friendliness and ability to help with inquiries. 95% of our customers rated us above-average or excellent on our ability to consistently meet their quality requirements.

In addition:

  • Considering whether our quality system met their expectations, 95% of customers rated us above-average or excellent.
  • 92% of customers say that our engineering guidance is above-average or excellent.
  • 90% of customers agreed that Ross’s shipments arrived on time (above-average or excellent). Customers also appreciated our timely response to RFQs, with 100% rating us above-average or excellent.

 

What Customers Had to Say:

“Awesome customer service.”

“Customer satisfaction. Working well to help support our lack of planning for unexpected issues”

“Quality is on-point.”

We are always looking for ways to improve, so we are very thankful for the customers who participated in our survey.

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Five Reasons to Buy Pre-Coated Optics

By Damon Diehl | Dec 14, 2018 10:56:26 AM

Ross has been providing quality thin-film coatings on our optics for over a decade, and last year we announced a partnership with Penn Optical Coatings to extend our capabilities even further. Here are five reasons you should consider integrating optical coatings onto your components at the time of purchase:

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Ross Optical Announces Successful ISO 9001:2015 Surveillance Audit

By Ross Team | Dec 7, 2018 2:10:00 PM

Ross Optical today announced that it has successfully passed the surveillance audit against the ISO 9001:2015 Standard with no non-conformances. The audit was completed by Perry Johnson Registrars, Inc. This certification affords the company’s U.S. and international customers a globally recognized standard of quality assurance. Ross Optical achieved ISO 9001:2015 certification in January of 2018.

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Ross Celebrates 30th Anniversary

By Ross Team | Nov 27, 2018 9:06:08 AM

Ross Optical is celebrating its 30thanniversary this year. We sat down with Ed Ross, founder, and Divi Mangadu, president, to talk about the last 30 years and what is next for the company. 

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Design Concerns When Working with Dome Optics

By Damon Diehl | Nov 20, 2018 9:43:05 AM

A "dome" is an optical element that features a concave internal surface that is precisely matched to a convex exterior surface so that the interior and exterior surfaces are parallel and equally spaced over the entire optical element. The most common use of a dome optic is as a protective window from water, wind, radiation, or debris. Chemical and mechanical stability make glass and acrylic very popular materials for domes. Domes of this type are used for applications such as security systems, remote-controlled vehicles (such as the Mars rovers!), solar radiation sensors, underwater photography, and submarine portals. Dome windows are preferred over flat windows for four reasons:

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Ross Optical Expands with the Appointment of Chris Toomey as Sales and Marketing Manager

By Ross Team | Oct 10, 2018 8:16:29 AM

Ross Optical Industries announced today it has hired Chris Toomey as its Sales and Marketing Manager. In this role, Chris will lead the team’s sales and marketing efforts to drive growth for the company. Ross Optical is a U.S.-based and American-owned provider of optical solutions. The company is ITAR registered and ISO 9001:2008 certified.

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Big Trends for Tiny Optics in Medical Devices

By Ross Team | Sep 25, 2018 8:02:05 AM

Medical technologies are becoming increasingly miniaturized and mobile. This trend is changing the landscape of healthcare and making advances in telemedicine, wearables, and mHealth (mobile health) possible. These technologies include:

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Supply Chain Process Improvements in Optics

By Ross Team | Sep 19, 2018 7:53:15 AM

According to KPMG, only 1 in 5 companies say that their supply chain is deployed and optimized to keep pace with customer needs. Optimizing your supply chain can seem like a daunting task, especially with the long lead times in the optical lens and assembly industry. But it can have a huge reward in cost savings.

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Secrets of Optical Design, Part 3: Mastering Design Software

By Damon Diehl | Aug 3, 2018 11:17:00 AM

This article is the last of our three-part series on optical design secrets. In previous blogs we explained some important aspects of optical manufacturing, and we offered advice on how to protect your production schedule by using reliable optics sourcing to defend your optics supply chain. This final article provides some best practices to follow when using optical design software. There are too many programs and applications for us to give software-specific advice, but our optical design expertise enables us to provide some important principles that apply whenever you use software to optimize the performance of an optical system design .

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Ross is Collecting Healthy Food for Food Drive

By Ross Team | Aug 1, 2018 6:02:43 AM

We are helping to collect healthy food for the Mujer Saludable, Familia Feliz. Want to help out by donating? There are two ways to help:

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