With the completion of our 2020 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality, and delivery. This year, 100% of customers rated Ross above average or excellent!
The following is shared Shared with permission of David Aikens, Savvy Optics:
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With the completion of our 2019 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality and delivery. This year, 94% of customers rated Ross above average or excellent!
Our series explains how Ross Optical can help you reduce lead time on your orders. This article will explain the three factors that most impact lead time for optical components:
- Choice of materials
- Method of fabrication
- Method of testing
While these three factors impact any manufacturing process, they present unique challenges in optical manufacturing.
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Meeting Needs, By the Numbers
We just completed our 2017 customer survey, and Ross Optical once again received high marks for customer service, technical expertise, quality and delivery. On overall performance, 92% of customers rated Ross above average or excellent.
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Erika has been with Ross Optical for 7 years. From our quality management system to our thorough optical inspection process, Erika helps ensure that our products meet customer requirements as well as our own high quality standards.
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Regardless of whether a business works directly or indirectly with the US government, it is critical to follow ITAR (International Traffic in Arms Regulations). As we noted in a previous article, ITAR is a moving target, and it is inarguably frustrating to keep abreast of the latest developments. That said, we have noticed that maintaining our ITAR compliance has had a "ripple effect" on other aspects of our business practices. Here are four indirect business improvements we have seen because of ITAR compliance.
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Delivering on Quality
Ross is the premier source for high quality, hard-to-find optics. Far from being just a vendor, Ross Optical has the capability to polish optics to meet your requirements. We also offer a full range of optical coatings (from 250 to 2400 in-house), as well as assembly services for multi-element optical systems and subassemblies.
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Do offshore vendors scare you? Time zones and languages! Shipping schedules and quality control! International Customs and ITAR regulations! Worrying about all of those factors can make you want to avoid offshore suppliers completely, regardless of cost benefits. Rather than hiding under a blanket and hoping these fears go away, maybe you just need someone to turn on a light. Offshore vendor management is one of Ross’s key services. Here’s how we make it work.
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ISO certification standards are tightening, particularly for manufacturers of medical devices. ISO certification audits can extend all the way up the supply chain. Choosing a medical OEM optics supplier that has a robust quality management system (QMS) in place makes these audits easier on your business. Here are four ways a disciplined approach can save you time, money, and frustration.
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