At Ross Optical, we take pride in our reputation for outstanding customer support. A big reason for our customers' satisfaction is how we handle customers before they are our customers. Many optical suppliers require contracts and commitments before they will help a customer with design issues. At Ross, we think that's backward. Getting to the best design can take some time, and we prefer to help our customers overcome those design hurdles before committing to an order. The design collaboration process varies from customer to customer, but it typically goes something like this:
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Opto-mechanics refers to the mechanical design of optical systems. Opto-mechanical design is sometimes dismissed as little more than "wrapping metal" around the optics, but that perspective is detrimental to building the best operating optical instrument.
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