2018 Survey: Ross Optical Continues to Meet Customer Service, Quality and Delivery Needs


We just completed our 2018 customer survey, and Ross Optical once again received high marks for customer service, technical expertise, quality and delivery. On overall performance, 95% of customers rated Ross above-average or excellent.

Our customer service team was


rated above-average or excellent by 90% of customers based on our friendliness and ability to help with inquiries. 95% of our customers rated us above-average or excellent on our ability to consistently meet their quality requirements.

In addition:

  • Considering whether our quality system met their expectations, 95% of customers rated us above-average or excellent.
  • 92% of customers say that our engineering guidance is above-average or excellent.
  • 90% of customers agreed that Ross’s shipments arrived on time (above-average or excellent). Customers also appreciated our timely response to RFQs, with 100% rating us above-average or excellent.


What Customers Had to Say:

“Awesome customer service.”

“Customer satisfaction. Working well to help support our lack of planning for unexpected issues”

“Quality is on-point.”

We are always looking for ways to improve, so we are very thankful for the customers who participated in our survey.