2019 Survey: Ross Optical Meets Customer Service, Quality, and Delivery Needs


With the completion of our 2019 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality and delivery. This year, 94% of customers rated Ross above average or excellent!

Our customer service team was rated above average or excellent by 90% of customers based on friendliness and ability to help with inquiries. 95% of our customers rated us above average or excellent on our ability to consistently meet their quality requirements.

In addition:

  • 90% of customers rated our quality system above average or excellent, saying it met their expectations.
  • 90% of customers consider our engineering guidance above average or excellent.
  • 90% of customers agreed that Ross’s shipments arrived on time (above average or excellent).

Here’s what customers had to say about Ross:

"Communication and customer service are excellent.”

“Great attention to detail. Willing to go the extra mile to satisfy.”

“Excellent communication, easy transactions.”