With the completion of our 2020 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality, and delivery. This year, 100% of customers rated Ross above average or excellent!
Our customer service team was rated above average or excellent by 100% of customers based on friendliness and the ability to help with inquiries. 97% of our customers rated us above average or excellent on our ability to consistently meet their quality requirements.
- 97% of customers rated our quality system above average or excellent, saying it met their expectations.
- 100% of customers said we are helpful with inquiries.
- 97% of customers agreed that Ross’s shipments arrived on time (above average or excellent).
Here is what customers had to say about Ross: