2020 Survey: Ross Optical Meets Customer Service, Quality, and Delivery Needs


With the completion of our 2020 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality, and delivery. This year, 100% of customers rated Ross above average or excellent!

Our customer service team was rated above average or excellent by 100% of customers based on friendliness and the ability to help with inquiries. 97% of our customers rated us above average or excellent on our ability to consistently meet their quality requirements.

In addition:

  • 97% of customers rated our quality system above average or excellent, saying it met their expectations.
  • 100% of customers said we are helpful with inquiries. 
  • 97% of customers agreed that Ross’s shipments arrived on time (above average or excellent).

Here is what customers had to say about Ross:

 "Excellent communication. Delivery within quoted lead time. Rejection of bad lenses and remade. Excellent prices. Overall superb to work with."
"Thanks for the great support."
"I am very satisfied with the level of service and also about the communication."
"I would like to thank the personnel as they are very kind and always looking to help."
"All of your services are excellent."
We would like to thank all of our customers who took the time to give us feedback. 
Congratulations to Monica Wallace of Optex Systems who won the Echo Dot with a Mandalorian The Child stand! 
As always, feel free to contact us with additional feedback or questions.