With the completion of our 2022 customer service survey, Ross Optical is pleased to once again receive high marks for customer service, technical expertise, quality, and delivery. This year, 100% of customers rated Ross above average or excellent as an overall supply chain partner!
Our customer service team strives to excel, and their efforts are being recognized internally and externally! Our customers rated the friendliness and courteousness of our team above average or excellent by 100% of customers. We consistently met and exceeded 92% of our customers' quality requirements.
In addition:
96% of customers rated our quality system above average or excellent, saying it met their expectations.92% of customers said we are helpful with inquiries.
100% of customers agreed that we respond in a timely manner to quote requests.
Here is what customers had to say about Ross:
"Your website is the best I have seen! Easy to use and I NEVER have to follow-up on orders!"
"I always have a good experience when dealing with Ross employees. Product is always as specified, and lead times are always accurate."
"Great communication with customer service and team. Questions are answered quickly, and help is offered to support our customer's requests."
"You are fast in response, and we never had any problem with one of your parts or delivery - great job!"
"I'm always thrilled when I have to place an order with you guys!"
We would like to thank all of our customers who took the time to give us feedback.
Congratulations to Jim Wynne with Pinpoint Laser Systems who won the Amazon gift card!
As always, feel free to contact us with additional feedback or questions.
