We are delighted to announce the successful conclusion of our 2023 customer service survey at Ross Optical, wherein we have once again received commendable ratings for various key metrics, including customer service, technical expertise, quality, and delivery.

This year, an impressive 91% of our esteemed customers have rated Ross Optical as above average or excellent, affirming our position as an exemplary supply chain partner. We are particularly proud of our customer service team, whose relentless dedication to excellence has resulted in significant recognition both internally and externally.

The feedback from our valued customers highlights several key achievements:

Customer Service Excellence:

91% of respondents rated the friendliness and courteousness of our customer service team as above average or excellent.

Quality Assurance:

We consistently met and exceeded 100% of our customers' quality requirements, demonstrating our unwavering commitment to delivering top-notch products.

Quality System Approval:

100% of customers expressed their satisfaction, rating our quality system as above average or excellent, indicating that it met their expectations.

Responsiveness and Assistance:

91% of customers acknowledged our team's helpfulness with inquiries.
92% of customers agreed that we respond in a timely manner to quote requests.

1 This year, 91% of customers rated Ross above average or excellent as an overall supply chain partner! 

2 Our customers rated the friendliness and courteousness of our team above average or excellent by 91% of customers. 

3 We consistently met and exceeded 100% of our customers' quality requirements. 

4 100% of customers rated our quality system above average or excellent, saying it met their expectations.

5 91% of customers said we are helpful with inquiries. 

6 92% of customers agreed that we respond in a timely manner to quote requests. 

Furthermore, we are grateful for the positive sentiments expressed by our clients:

• "I always receive quick responses to any inquiries I make."
• "Very happy with your great and fast support. Never had any complaints from our customers about your quality. GREAT JOB!"
• "Ross provides excellent quality and the best customer service; everyone is always ready to help."
• "Pre-ordering customer interaction is exceptional."
  
  

In recognition of our clients' valuable feedback, we extend our heartfelt appreciation. We are also pleased to announce that Uwe with Carl Zeiss Microscopy has been selected as the recipient of the Amazon gift card. Congratulations, Uwe!

Once again, we express our gratitude to all our customers for taking the time to provide us with valuable insights. Your feedback is instrumental in our pursuit of excellence.