With the completion of our 2024 customer service survey, Ross Optical is pleased to receive high marks once again for customer service, technical expertise, quality, and delivery.
This year, 100% of customers rated Ross above average or excellent as an overall supply chain partner!
Customer Service Excellence:
Our customer service team strives to excel, and their efforts are being recognized internally and externally! The friendliness and courteousness of our team was rated as excellent by 86% of customers and above average by 14%. We consistently met and exceeded 100% of our customers' quality requirements.
Quality System Approval:
In addition, 100% of customers rated our quality system above average or excellent, saying it met their expectations.
Responsiveness and Assistance:
100% of customers agreed that we respond in a timely manner to quote requests.
100% of customers said we are helpful with inquiries.
Here is what customers had to say about Ross:
- "I always receive quick responses, whether by email or phone. Representatives are friendly and knowledgeable."
- "Quality specs and on time delivery met. Excellent customer Service team to work with. Excellent communication."
- "Have always had excellent service from Ross Optical. A particular nod to those how I have spoken to over the phone - always super friendly and helpful!"
In recognition of our clients' valuable feedback, we extend our heartfelt appreciation. We are also pleased to announce that Kevin with Hoffman Engineering has been selected as the recipient of the Amazon gift card. Congratulations, Kevin!
We would like to thank all our customers for taking the time to give us feedback.
