Helping You Stay Competitive: Ross Receives High Marks on Customer Survey


According to the results of our 2016 customer satisfaction survey, Ross Optical continues to excel in optical quality, technical support, and customer service, and other areas. We’ve recently added staff and made other efforts to improve, and we were pleased to see that 94% of customers gave us an overall rating of excellent or above average. 97% of customers rated us excellent or above average on the friendliness and helpfulness of our customer service team. See what customers have to say about us below, and scroll further to find our latest resources to help customers succeed.Ross_Pie Charts_KS_2016.jpg

Customer Comments

  • “Lisa Yang and the rest of your customer service reps are professional, prompt, and extremely helpful. Our order transactions are easy – uncomplicated. It is a pleasure doing business with Ross Optical.”
  • “Your customer service is excellent to work with – very friendly and professional.”
  • “Timely responses to RFQs. Friendly and knowledgeable sales and technical representatives. Competitive pricing.
  • “You care about our business and what we need to stay competitive. You work well with our quality group when issues do come up.”
  • “Everything about doing business with Ross Optical is excellent. There was one time when the lenses we ordered were damaged but Ross replaced them with new lenses immediately and no disruption occurred.”
  • “Timely response to delivery dates, especially when earlier shipments are needed.”
  • Delivery and quality are excellent.”
  • “You are my GO TO optics supplier.”


Business & Technical Resources

Three Times You Might Need to Reverse Engineer an Optical Component

Two Common Supply Chain Issues, and Ways to Head Off Risks

Optical Calculator (desktop and phone app versions)

Optical Tolerancing Guide

Aspherical Solutions for Innovators