With over 13 years at Ross Optical Industries, Faviola Villegas has become a trusted expert in customer service. Starting in the production and receiving department, she gained invaluable product knowledge that she now leverages to help clients find tailored solutions. For the past decade, Faviola has been the go-to contact for customers, ensuring smooth communication, timely updates, and exceptional service.
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With the completion of our 2024 customer service survey, Ross Optical is pleased to receive high marks once again for customer service, technical expertise, quality, and delivery.
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Sandra Ruiz is the heartbeat of our office operations. As Office Manager, Sandra plays a key role in ensuring everything runs smoothly—from coordinating logistics to supporting the team with a welcoming presence. Sandra's commitment to creating an organized, efficient, and positive workspace makes her an invaluable part of our company.
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As we transition into the summer months, please take note of our adjusted operating hours and important dates. We appreciate your understanding and cooperation during this period.
Thank you for your continued support and partnership! |
Erika joined Ross Optical in 2010. Starting in the Quality Department and then
transitioning into the role of Operations Manager showcases her adaptability and
expertise in ensuring quality and efficiency throughout the production process. Her roles
undoubtedly contribute to the company's success and reputation for excellence in the
industry.
Carlos Penalbert recently joined the Ross Team. With 20 years of optics and thin-film coating expertise, Carlos brings a wealth of experience specializing in thin film engineering, sales, and a passion for customer satisfaction.
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Adriana Garcia joined Ross Optical in 2018. Initially joining the team to help in customer service and sales she has moved into the role of New Business and Digital Marketing Manager. We sat down with her and found out more about her background, her work at Ross, and what her favorite hobby is.
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We are delighted to announce the successful conclusion of our 2023 customer service survey at Ross Optical, wherein we have once again received commendable ratings for various key metrics, including customer service, technical expertise, quality, and delivery.
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Summer 2023 HoursIn order to give our employees well-deserved time with their families this summer, our summer hours begin on Monday, June 5th, 2023. Regular business hours will resume on Tuesday, September 5th, 2023. Here's the schedule: Summer Hours: Begin: Monday, June 5th End: Thursday, August 31st Hours: Monday-Thursday, 6:00 am - 4:30 pm MDT Fridays: CLOSED No Friday shipments except in extreme emergencies. Holidays & InventoryIn addition, to continue to improve our services, we will have two weeks where there will be no shipments. So plan on placing upcoming orders by June 26th to ensure fast delivery! Closed for our annual holiday: Monday, July 3rd - Friday, July 7th Closed for physical inventory: Monday, July 10th through Thursday, July 13th (No shipments during this week, however our sales team is available during this week to assist you as needed) |
The Pros of Large Diameter Optics in Space
To achieve higher resolution and sensitivity in extraterrestrial observations, larger diameter optics are being developed and used in space applications. Telescopes and observation instruments with up to 12 inches (30cm) diameter optics have proven to be beneficial in enabling more accurate data collection and analysis.
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