We just completed our 2018 customer survey, and Ross Optical once again received high marks for customer service, technical expertise, quality and delivery. On overall performance, 95% of customers rated Ross above-average or excellent.
Our customer service team was rated above-average or excellent by 90% of customers based on our friendliness and ability to help with inquiries. 95% of our customers rated us above-average or excellent on our ability to consistently meet their quality requirements.
- Considering whether our quality system met their expectations, 95% of customers rated us above-average or excellent.
- 92% of customers say that our engineering guidance is above-average or excellent.
- 90% of customers agreed that Ross’s shipments arrived on time (above-average or excellent). Customers also appreciated our timely response to RFQs, with 100% rating us above-average or excellent.
What Customers Had to Say:
“Awesome customer service.”
“Customer satisfaction. Working well to help support our lack of planning for unexpected issues”
“Quality is on-point.”
We are always looking for ways to improve, so we are very thankful for the customers who participated in our survey.