Ross Team

Recent Posts

2018 Survey: Ross Optical Continues to Meet Customer Service, Quality and Delivery Needs

By Ross Team | Jan 14, 2019 3:45:00 PM

We just completed our 2018 customer survey, and Ross Optical once again received high marks for customer service, technical expertise, quality and delivery. On overall performance, 95% of customers rated Ross above-average or excellent.

Our customer service team was rated above-average or excellent by 90% of customers based on our friendliness and ability to help with inquiries. 95% of our customers rated us above-average or excellent on our ability to consistently meet their quality requirements.

In addition:

  • Considering whether our quality system met their expectations, 95% of customers rated us above-average or excellent.
  • 92% of customers say that our engineering guidance is above-average or excellent.
  • 90% of customers agreed that Ross’s shipments arrived on time (above-average or excellent). Customers also appreciated our timely response to RFQs, with 100% rating us above-average or excellent.

 

What Customers Had to Say:

“Awesome customer service.”

“Customer satisfaction. Working well to help support our lack of planning for unexpected issues”

“Quality is on-point.”

We are always looking for ways to improve, so we are very thankful for the customers who participated in our survey.

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Ross Optical Announces Successful ISO 9001:2015 Surveillance Audit

By Ross Team | Dec 7, 2018 2:10:00 PM

Ross Optical today announced that it has successfully passed the surveillance audit against the ISO 9001:2015 Standard with no non-conformances. The audit was completed by Perry Johnson Registrars, Inc. This certification affords the company’s U.S. and international customers a globally recognized standard of quality assurance. Ross Optical achieved ISO 9001:2015 certification in January of 2018.

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Ross Celebrates 30th Anniversary

By Ross Team | Nov 27, 2018 9:06:08 AM

Ross Optical is celebrating its 30thanniversary this year. We sat down with Ed Ross, founder, and Divi Mangadu, president, to talk about the last 30 years and what is next for the company. 

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Ross Optical Expands with the Appointment of Chris Toomey as Sales and Marketing Manager

By Ross Team | Oct 10, 2018 8:16:29 AM

Ross Optical Industries announced today it has hired Chris Toomey as its Sales and Marketing Manager. In this role, Chris will lead the team’s sales and marketing efforts to drive growth for the company. Ross Optical is a U.S.-based and American-owned provider of optical solutions. The company is ITAR registered and ISO 9001:2008 certified.

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Big Trends for Tiny Optics in Medical Devices

By Ross Team | Sep 25, 2018 8:02:05 AM

Medical technologies are becoming increasingly miniaturized and mobile. This trend is changing the landscape of healthcare and making advances in telemedicine, wearables, and mHealth (mobile health) possible. These technologies include:

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Supply Chain Process Improvements in Optics

By Ross Team | Sep 19, 2018 7:53:15 AM

According to KPMG, only 1 in 5 companies say that their supply chain is deployed and optimized to keep pace with customer needs. Optimizing your supply chain can seem like a daunting task, especially with the long lead times in the optical lens and assembly industry. But it can have a huge reward in cost savings.

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Ross is Collecting Healthy Food for Food Drive

By Ross Team | Aug 1, 2018 6:02:43 AM

We are helping to collect healthy food for the Mujer Saludable, Familia Feliz. Want to help out by donating? There are two ways to help:

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Three Applications of Rod Lenses

By Ross Team | Jul 19, 2018 9:50:55 AM

A previous article explored applications of cylinder lenses. In those examples, the lenses were only curved on one side—the other side was flat (i.e. "plano-"). Cylinder lenses can be curved on both sides, though, creating a "rod lens." Rod lenses are unique in that they can be used either side-on or end-on depending upon the application. Here are three examples of their versatility.

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Ross Optics Improves Micro Optics Capabilities

By Ross Team | Jun 15, 2018 8:22:24 AM
Ross Optics continues to focus on providing micro optics for our customers. We recently improved our capabilities with the purchase of a MarOpto FI 1040 ZThe MarOpto FI 1040 Z  is a full-featured interferometer that can provide non-contact measurements of flat or spherical surfaces and transmitted wavefront of optical components and assemblies. This machine has the following capabilities: Read More >

Warming Up: Three Hot Markets for the Infrared Optical Industry

By Ross Team | Feb 20, 2018 12:07:36 PM

Demand for infrared optical elements has extended beyond just lens assemblies and hot/cold mirrors. Specifically, there is growing interest across the optical industry for bandpass filters, achromats, athermal elements, and polarizing waveplates. The demand spans all IR wavelength bands—near IR (0.75 µm to 1.4 µm), short-wavelength IR (1.4 µm to 3 µm), mid-wavelength IR (3 µm to 8 µm), and long-wavelength IR (8 µm to 15 µm). Advances in sensor and source technology, as well as a changing marketplace, are driving this growth. Demand from three industries stands out as particularly noteworthy:

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