2018 Survey: Ross Optical Continues to Meet Customer Service, Quality and Delivery Needs

By Ross Team | Jan 14, 2019 3:45:00 PM

We just completed our 2018 customer survey, and Ross Optical once again received high marks for customer service, technical expertise, quality and delivery. On overall performance, 95% of customers rated Ross above-average or excellent.

Our customer service team was rated above-average or excellent by 90% of customers based on our friendliness and ability to help with inquiries. 95% of our customers rated us above-average or excellent on our ability to consistently meet their quality requirements.

In addition:

  • Considering whether our quality system met their expectations, 95% of customers rated us above-average or excellent.
  • 92% of customers say that our engineering guidance is above-average or excellent.
  • 90% of customers agreed that Ross’s shipments arrived on time (above-average or excellent). Customers also appreciated our timely response to RFQs, with 100% rating us above-average or excellent.

 

What Customers Had to Say:

“Awesome customer service.”

“Customer satisfaction. Working well to help support our lack of planning for unexpected issues”

“Quality is on-point.”

We are always looking for ways to improve, so we are very thankful for the customers who participated in our survey.

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Ross Optical Announces Successful ISO 9001:2015 Surveillance Audit

By Ross Team | Dec 7, 2018 2:10:00 PM

Ross Optical today announced that it has successfully passed the surveillance audit against the ISO 9001:2015 Standard with no non-conformances. The audit was completed by Perry Johnson Registrars, Inc. This certification affords the company’s U.S. and international customers a globally recognized standard of quality assurance. Ross Optical achieved ISO 9001:2015 certification in January of 2018.

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Ross Optical Expands with the Appointment of Chris Toomey as Sales and Marketing Manager

By Ross Team | Oct 10, 2018 8:16:29 AM

Ross Optical Industries announced today it has hired Chris Toomey as its Sales and Marketing Manager. In this role, Chris will lead the team’s sales and marketing efforts to drive growth for the company. Ross Optical is a U.S.-based and American-owned provider of optical solutions. The company is ITAR registered and ISO 9001:2008 certified.

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